I have been at this dealership a few times. On the new car side I have always been treated professionally.

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I went to just look at the Santa Fe ended up loving it. Avery and Mark made the process relatively easy to understand and made it almost fun. Plus I got to take the car home the same day, which surprised me since it was a Saturday. I would go back to Rosen Hyundai to buy another car if I am ever in need of one.

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Great salesmen jimmy very knowledgable and professional.sales manager Scott w also very easy to deal with.

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Excellent sales experience overall, very fast and professional. The only thing I disliked and removed a star for was the shared use of this particular sales desk. The sales desk arrangement feels very impersonal. Another buyer sat at our sales desk with another sales rep while our belongings were still present at said desk, we were within eyesight, right outside the side glass doors. When I returned a few hours later to pick up our car, my original sales rep was still working, there was a third sales person now sitting at the same said desk kicked back leisurely on ... Read More

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DealerRater - Apr 26, 2026

Excellent sales experience overall, very fast and professional. The only thing I disliked and removed a star for was the shared use of this particular sales desk. The sales desk arrangement feels very impersonal. Another buyer sat at our sales desk with another sales rep while our belongings were still present at said desk, we were within eyesight, right outside the side glass doors. When I returned a few hours later to pick up our car, my original sales rep was still working, there was a third sales person now sitting at the same said desk kicked back leisurely on their phone.

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"We had the most amazing experience buying our new Hyundai Sonata N Line at Rosen Hyundai of Kenosha! A couple days earlier we drove up to Bergstrom Hyundai in Appleton after emailing back and forth with salesman Chris. It was horrible — he didn’t even know who Justin was when we arrived. I was so disappointed I told Justin, 'It’s just meant to be… we’re not supposed to get the car from there.' The very next day at Rosen everything changed for the better. Avery was kind and patient (he proudly displays a little cross and has ... Read More

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DealerRater - Apr 6, 2026

"We had the most amazing experience buying our new Hyundai Sonata N Line at Rosen Hyundai of Kenosha! A couple days earlier we drove up to Bergstrom Hyundai in Appleton after emailing back and forth with salesman Chris. It was horrible — he didn’t even know who Justin was when we arrived. I was so disappointed I told Justin, 'It’s just meant to be… we’re not supposed to get the car from there.' The very next day at Rosen everything changed for the better. Avery was kind and patient (he proudly displays a little cross and has a beautiful Mother Mary tattoo). Mike in finance was fantastic — super kind, made me laugh, and worked hard to get Justin the best deal. They treated Justin with so much respect as he bought his first brand new car. Bonus: both Avery and Mike are left-handed, just like us! Now Justin LOVES his gorgeous Sonata N Line — he is so happy every time he drives it, and I’m happy too because they were just really nice. I’d give them 10 stars if I could! If you’re buying a car, go see Avery and Mike at Rosen Hyundai of Kenosha. Thank you both — you made it truly special and meant to be!" Thank you soo very much Avery, & Mike, ya'll have no clue how much it meant to me on how very well you treated Justin. You folks have a customer for Life!

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The salesman (Scott Medina) is very nice and always ready to answer question and help with the technology. The General Manager (Carlos Rosado) was also very nice and professional and took care of my needs. I don’t have any experience with the service department yet, but I’m sure they will be very satisfactory.

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This dealership has excellent customer service and exceeded my expectations. Definitely set the bar for future car purchases. Great for families and kept them in kind when making a purchase.

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Car shopping made simple! Our salesperson David was amazing! Go see him and have a chance at ringing the bell!

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Great experience. Michael was very helpful. Can’t stress how comfortable the buying experience was. I want to buy every car here

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Very professional and did not put alot pressure to make a deal like other dealerships

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I went in knowing what I wanted. Scott and Mark were fantastic. I walked in to test drive, and left within a few hours with the vehicle I wanted. The staff was friendly, professional, and extremely helpful through the whole process.

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James was great to work with. Got the deal done without much hassle. The rest of the staff was very welcoming and made the experience super easy. Look forward to working with them in the future.

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Vito was amazing! I was in a bind with my old car breaking down, not sure if I could get to work or if I could even get a car. Vito and his team worked hard and got me into a brand new car that I love and gave me back my peace of mind! Forever thankful!

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I recently purchased a car from Rosen Hyundai of Kenosha and was blown away by how helpful and professional all of the employees are. They were very accommodating and patient as I test drove a few cars before deciding on the one I wanted. Peter Pawlak was very professional sales person helped me choose the car that meets my needs. He also speaks my language, it was very convenient for me. All of the cars were super clean and I could not be happier with my purchase. I highly recommend coming here for your next car purchase, you won't ... Read More

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DealerRater - Jan 5, 2026

I recently purchased a car from Rosen Hyundai of Kenosha and was blown away by how helpful and professional all of the employees are. They were very accommodating and patient as I test drove a few cars before deciding on the one I wanted. Peter Pawlak was very professional sales person helped me choose the car that meets my needs. He also speaks my language, it was very convenient for me. All of the cars were super clean and I could not be happier with my purchase. I highly recommend coming here for your next car purchase, you won't regret it!

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Nice dealership, nice people with a nice selection of vehicles for a range of different needs and costs.

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Rosen has great service, great people, and fair value. The employees there want to give you the best service possible and take great care of their customers. They are more than willing to work with customers to provide them the greatest care and resolve any problems that arise with their vehicle or their purchase. The reason I'm giving them a 4/5 star rating is mainly because of their great customer service, why it is not a 5/5 review is because the used Ford Bronco Sport I bought from them had paint damage on the driver's side front door that, if ... Read More

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DealerRater - Dec 16, 2025

Rosen has great service, great people, and fair value. The employees there want to give you the best service possible and take great care of their customers. They are more than willing to work with customers to provide them the greatest care and resolve any problems that arise with their vehicle or their purchase. The reason I'm giving them a 4/5 star rating is mainly because of their great customer service, why it is not a 5/5 review is because the used Ford Bronco Sport I bought from them had paint damage on the driver's side front door that, if they inspect new and used vehicles for damage, I wish the inspector found and made a note of to fix said damage because, this is my personal opinion, even used cars no one wants to buy if they can find damage on it that wasn't there in the pictures of the car on the website, or not visible due to the time of day they come to look at the car.

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This is one of the worst experience I have ever had in my life! My story with them is too long to explain, so I will just say, BUYER BE AWARE!! Look very carefully at the numbers before you sign. The sale price changed 3x’s, my monthly payment was higher then what they said, and then they charge you with all these add on that suppose to be already included in the sale price. DO NOT believe them when they say that by law you have to pay for the theft warranty, because you don’t! My biggest mistake ... Read More

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DealerRater - Dec 6, 2025

This is one of the worst experience I have ever had in my life! My story with them is too long to explain, so I will just say, BUYER BE AWARE!! Look very carefully at the numbers before you sign. The sale price changed 3x’s, my monthly payment was higher then what they said, and then they charge you with all these add on that suppose to be already included in the sale price. DO NOT believe them when they say that by law you have to pay for the theft warranty, because you don’t! My biggest mistake was that I didn’t walk away when I knew the numbers didn’t add up. On top of all of that, there was damage to my car that I noticed 3 days later that they claim they didn’t do. They totally took advantage of a 64 year old lady with no shame! Thank God, I got my down payment and the cost of the trade in of my car and I returned their car back to them. I am now without a car. Shame on them!!

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Buying a new car can be very stressful. However, from the first phone call, our experience was quite easy and even enjoyable. Michael was clear, straightforward and made us feel comfortable. The entire team, sales manager and finance, were wonderful. They honored the online coupon without hesitation. They negotiated in good faith. They even managed to make us laugh along the way. We left feeling not only happy with our new vehicle, but that we got a decent deal and were respected along the way. Much different than our experience the day before at another dealership. I would fully recommend ... Read More

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DealerRater - Dec 2, 2025

Buying a new car can be very stressful. However, from the first phone call, our experience was quite easy and even enjoyable. Michael was clear, straightforward and made us feel comfortable. The entire team, sales manager and finance, were wonderful. They honored the online coupon without hesitation. They negotiated in good faith. They even managed to make us laugh along the way. We left feeling not only happy with our new vehicle, but that we got a decent deal and were respected along the way. Much different than our experience the day before at another dealership. I would fully recommend them to any friends or family looking to buy a new car.

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Everyone was very nice and the negotiation was surprisingly straightforward. There were a few times we had to wait extended periods of time, which is common but one of the things I dislike about car buying.

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We worked with Scott and it was nothing but a great experience! We got out of our current lease and bought a 2026 palisade which we absolutely LOVE! Our experience was quick, seamless and nothing but amazing. Each person we encountered from sales to finance to the GM was great.

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We knew what we wanted and didn’t want to sit in a dealership for hours to get it. David Kubin was amazing with working with us on our schedule and timeline while matching us with the perfect automobile to match our needs! Five Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

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Jim my salesman was excellent to work with, very knowledgeable about all aspects of my new vehicle purchase. Real pleasure to work with.

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Great inventory and very knowledgeable employees. I felt well taken care of and not pressured into a sale.

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My boyfriend and I worked with David kubin. We drove about 45 minutes to test drive a car and were extremely pleased with the knowledge David had on the vehicle and how well he explained things. He worked incredibly hard to get us the deal we were looking for and made it happen. He made the trip worth coming out with his outstanding customer service. Will definitely recommend him and the dealership to anyone interested in a car.

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I worked with David Kubin. He helped me get a great deal on a new car. Finance was busy but they worked hard and got me through in a reasonable time.

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i purchased two vehicles here a few years ago and got an additional wheel and tire protection package as I was advised it is refundable upon trading in or selling the car. I traded the car in and it has yet to be refunded. I have sent countless emails and left numerous voicemails for the finance department with minimal responses. I was assured a refund in under 10 weeks. It has been 4 months now with no refund. The updates are always “we are working on it” for the most part. Absolutely awful customer service.

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Avery did a great job. He was very knowledgeable on the cars I was interested. Also, he is approachable.

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James was very helpful and patient to help me pick out my new Kona 2025. Thanks!

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I had the best experience at this dealership. It started out with a warm welcome from David. He was very pleasant, knowledgeable and overall amazing. He was able to hook me up with a beautiful used vehicle that was within my budget. He took a lot of time going over everything with me. The dealership it self was very impressive as well. Everyone there was friendly. It was clean, had great music and a very comfortable waiting area complete with complimentary refreshments. The whole process of purchasing my car there was exceptional. I completed my paperwork with Jennifer who was ... Read More

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DealerRater - Apr 30, 2025

I had the best experience at this dealership. It started out with a warm welcome from David. He was very pleasant, knowledgeable and overall amazing. He was able to hook me up with a beautiful used vehicle that was within my budget. He took a lot of time going over everything with me. The dealership it self was very impressive as well. Everyone there was friendly. It was clean, had great music and a very comfortable waiting area complete with complimentary refreshments. The whole process of purchasing my car there was exceptional. I completed my paperwork with Jennifer who was great. She sure knew her stuff. If you are looking for a vehicle, I would highly recommend Rosen Hyundai! 5 STAR SERVICE!

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Awesome deal and great salesman Michael and his brother, Carlos were fantastic. These guys made our car buying experience great and no pressure on anything.

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James was very help and responsive! He took the time to go thru all the vehicle features with upon purchase. The dealership in general was great and I would recommend them both.

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I called this specific dealer I spoke to Carlos and told him my situation and he said come and I’m the best in the west. And he basically told me he could get it done. Don’t say things that you can’t terrible way to do auto sales. And also Carlos and Vito were the 2 that help me just terrible service and lies was told to me the customer. Never go there they can never get you done it’s a bait and switch. Jon S

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Edardor was a big help he is the great at what he do. I loved the service and the car.

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I always get great service here. They get the service done at the expected time. They have a good wait area. They are friendly and professional. What more could you ask for?

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Service department is top notch. Mechanic Tony outstanding and professional. Clean waiting area and comfortable.

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Service at this location is amazing, thank you for all the assistance. Sherry is crushing it!

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My dealer was Justin and he was the best. He helped me get my amazing 2023 Hyundai N Line. He worked with me to get a better deal with the banks, was patient until I was able to come back with the down payment 2 weeks later and worked tirelessly until the car was in my possession. I would recommend this dealership and Justin to anyone.

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The purchase of my 2024 Palisade Night Edition went well right up to the point that their "purchase" of my 2022 Honda Ridgeline trade in that had a loan balance at Honda Finance was not paid and I had to eventually (after numerous attempts through sales and finance department) call their General Manager to find out why. It took several follow ups with Sales, Finance Manager and General Manager to finally be told they had an "office girl quit" so the payment was never made (pathetic excuse)? My transaction took place on May 8th and Rosen Hyundai of ... Read More

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DealerRater - Jun 5, 2024

The purchase of my 2024 Palisade Night Edition went well right up to the point that their "purchase" of my 2022 Honda Ridgeline trade in that had a loan balance at Honda Finance was not paid and I had to eventually (after numerous attempts through sales and finance department) call their General Manager to find out why. It took several follow ups with Sales, Finance Manager and General Manager to finally be told they had an "office girl quit" so the payment was never made (pathetic excuse)? My transaction took place on May 8th and Rosen Hyundai of Kenosha did not send payment (supposedly per GM via a text message to me on June 5th) until June 3rd "via overnight check" but seriously and only after I complained. Never will do business here again! Buyers beware. Also when my paperwork was given to me the Finance Manager gave me paperwork from another customer (which violates customer confidentiality). I told my sales person this and never heard anything from the Finance Department to follow up or apologize. WOW, really sloppy business practices. Is there any wonder more and more people want to buy direct without dealerships? But to be honest I never had this negative experience with any Honda dealer. In hindsight it would have better to ask the dealership to buy my vehicle, cut me a check so I could pay off the loan balance before buying the new vehicle.

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Beyond Exceptional! In Jan. 2021 we decided to purchase a new vehicle. Researching several makes and models, we were most impressed with the Hyundai Palasade, Calligraphy. The journey began. After working with a few local dealers, we quickly realized the “exact vehicle” wanted was proving to be difficult to obtain. Everyone wanted $3-$5k over MSRP, insisted we purchase a package full of things we did not want/would not use, for an additional $2k. We settled on working with a dealer in Elgin. They guaranteed nothing more than MSRP. Not only a fallacy, they tried the old ~ bait & switch. ... Read More

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DealerRater - Aug 8, 2023

Beyond Exceptional! In Jan. 2021 we decided to purchase a new vehicle. Researching several makes and models, we were most impressed with the Hyundai Palasade, Calligraphy. The journey began. After working with a few local dealers, we quickly realized the “exact vehicle” wanted was proving to be difficult to obtain. Everyone wanted $3-$5k over MSRP, insisted we purchase a package full of things we did not want/would not use, for an additional $2k. We settled on working with a dealer in Elgin. They guaranteed nothing more than MSRP. Not only a fallacy, they tried the old ~ bait & switch. The GM was rude, disrespectful and tried to bully us. We provided a deposit for a vehicle supposedly in transit. After weeks of calling (with no return calls) my husband went into the dealer. They tell him…great news, the vehicle just arrived and would be ready in a couple days. The next day we get a call, the detail shop added the package so we would have to pay the $2k. We had to threaten legal action to get our deposit back. In early 2022, our journey ended. Although we wanted the vehicle, we didn’t need it. A couple weeks ago I see a commercial on the 2023 Calligraphy. I google and see Rosen Hyundai in Kenosha, WI. has the vehicle. My husband contacts them on July 31 and Musa Karrar confirms the vehicle is there, is available, is priced at MSRP with one package. This package has more items, than not, that we saw value in. So… we provide a deposit. We have little hope this deal will go thru but - miracles do happen. Musa tells us.. we can come in right then, the next day or when ever was convenient for us to pick up the vehicle. We decide on Saturday. We arrive on Saturday, August 5th. We’re excitedly greeted by Musa Karrar. What an experience! Musa’s personality is larger than life. He has a great sense of humor and is honest (legitimately HONEST). His knowledge on the vehicle, process and paperwork was on point! To get things started, Musa escorts us over to Luis Flores… leaving us in great hands. Luis supported us in the process, gathered our information and explained several vehicle features ~ making sure we were comfortable with it all. He is genuinely a good human with the patience of a saint, customer first attitude and ability to read his audience. He went above our expectations to support closing the deal. With just ONE item of concern, Musa explained his point and listened to ours. Without hesitation he advises he needs to confer with Josh Ihmoud, his GM. At this point we’re ready to walk away because this seems to familiar. We’re waiting for the… “regrettably we can’t” or “if we concede to this, will you be willing to concede to that”? We could not have been more wrong. Musa comes back, compromises agreed to and we own a new vehicle. More amazing… Josh congratulates us, then thanks us. The GM thanks us for purchasing a vehicle at the price we wanted… unheard of! I know this is a very detailed review but it needed to be. Rosen Hyundai of Kenosha gave us our car when we almost gave up. What an amazing dealerships. We didn’t have the pleasure of working with all of the employees and know others contributed in this sales. Thanks to the entire team. We’ll recommend this dealership to friends and family and when asked about the vehicle, I’ll proudly advise where it was purchased. Bryan & Vikki N.

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Joe A. Is the most helpful salesman. He answers all questions with expertise and helps you find your perfect vehicle. Highly recommend.

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